NAPLES, Florida – (BUSINESS WIRE) – ACI Worldwide (NASDAQ: ACIW), a leading global provider of real-time digital payment software and solutions, announced today that Credit Union Loan Source (CULS) will bring consumers a complete digital payments experience through ACI Speedpay. With the ACI solution, the company has seen an 89 percent increase in the adoption of interactive voice response payments (IVR), and ACI’s mobile wallet feature has grown 30 percent since its inception.
CULS, based in Alpharetta, Georgia, is an indirect auto finance company with a dealer network spanning 14 states. Due to the rapid portfolio growth, CULS wanted to modernize its digital presence with a centralized payment method for customers and offer a unified experience across all channels. With ACI Speedpay, CULS customers now have a single online portal to manage and pay their bills. As more consumers expect mobile bill payment options, ACI’s mobile wallet feature provides a convenient choice for mobile billing and payment, including alerts and confirmations and the ability to view electronic bank statements.
“By streamlining billing payments for our customers, we saw a 15 percent drop in call center call volume almost immediately. ACI Speedpay enables our customers to make multiple payments, store payment information, view payment history, and review balance and payout information from a single portal, ”said RuthAnn Riggs, chief operating officer, Credit Union Loan Source. “The mobile wallet function was also beneficial for customers who would rather pay bills using their smartphone, and the electronic bank statements have resulted in significant cost savings – we have seen that the acceptance rate for paperless paper has increased from 2 to 18 percent, and that continues to climb month after month. ”
“Consumers are spending more time on their mobile devices than ever and it is vital for businesses to meet them where they are – on their mobile phones,” said Sanjay Gupta, executive vice president, ACI Worldwide. “With the mobile wallet option from ACI Speedpay, CULS benefits from faster payments and increased customer loyalty. In addition, ACI Speedpay is helping to relieve the company’s call center by reducing the volume of incoming calls during the pandemic. ”
ACI Speedpay is an integrated suite of bill presentation and payment services that enables the success of thousands of customers. The solution has been shown to increase customer satisfaction by 25 percent by providing easy ways to view and pay bills. The solution’s mobile wallet billing and payment functionality improves the customer experience while reducing costs.
About ACI worldwide
ACI Worldwide supports digital payments for more than 6,000 organizations around the world. More than 1,000 of the largest financial institutions and intermediaries, and thousands of global merchants, rely on ACI to execute $ 14 trillion in payments and securities every day. In addition, countless companies use our invoice presentation and payment services. With our comprehensive suite of software solutions delivered on-site, via the public cloud or ACI’s private cloud, we offer real-time payment functions and enable the most comprehensive omni-channel payment experience in the industry.
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ACI, ACI Worldwide, ACI Payments, Inc., ACI Pay, Speedpay and all ACI product / solution names are trademarks or registered trademarks of ACI Worldwide, Inc. or one of its subsidiaries in the United States, other countries, or both. The trademarks of other parties mentioned are the property of their respective owners.